Terms & Conditions
Terms & Conditions
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AICE EXPRESS LTD – TERMS AND CONDITIONS
Effective Date: 24/04/2025
Registered in England and Wales | Company No: 16407311
Welcome to www.aiceexpress.co.uk. These Terms and Conditions govern your use of our website and the purchase of any goods from Aice Express Ltd. By accessing or using our services, you agree to be legally bound by these terms.
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1. About Us
Aice Express Ltd
Registered Office: 3rd Floor, 86-90 Paul Street, London, United Kingdom, EC2A 4NE
Email: support@aiceexpress.co.uk
Website: www.aiceexpress.co.uk
We are an online dropshipping retailer based in the UK, offering a curated selection of products shipped directly from third-party suppliers to customers.
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2. Use of the Website
• You must be 18 years or older to make a purchase on our site.
• You agree not to use the website for any unlawful or prohibited purpose.
• We reserve the right to deny access or terminate accounts if terms are violated.
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3. Product Descriptions
• We strive to ensure all product descriptions, images, and prices are accurate.
• Slight variations in colour, size, or packaging may occur due to different supplier sources.
• If we discover an error in pricing or product details after you’ve placed an order, we reserve the right to cancel or amend the order with notice.
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4. Ordering Process
• Once you place an order, you’ll receive an order confirmation email.
• This does not guarantee acceptance; we reserve the right to cancel or refuse an order.
• Once your order is dispatched, a shipping confirmation and tracking info will be provided.
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5. Pricing & Payment
• All prices are listed in GBP (£) and include VAT where applicable.
• We accept secure payments via credit/debit cards, PayPal, and other payment gateways.
• Orders will only be processed once payment has been successfully completed.
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6. Shipping & Delivery
• Please refer to our Shipping Policy for details on delivery timeframes.
• We are not liable for delays due to courier issues, customs, or other external factors.
• Risk of loss passes to the buyer upon delivery.
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7. Returns & Refunds
• Customers have the right to return items within 14 days of delivery, in accordance with the Consumer Contracts Regulations 2013.
• Please see our Return Policy for full details.
• Faulty or incorrect items will be refunded or replaced at no cost to the customer.
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8. Intellectual Property
• All content on this website—including images, logos, text, and designs—is the intellectual property of Aice Express Ltd or licensed to us.
• You may not copy, reproduce, or distribute content without our written permission.
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9. Limitation of Liability
• We are not liable for any indirect or consequential loss or damage arising from use of the website or products sold.
• Our total liability shall not exceed the purchase price of the product in question.
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10. Privacy & Data Protection
• Your data is handled in accordance with the UK General Data Protection Regulation (UK GDPR).
• See our Privacy Policy for details on how your personal information is collected, stored, and used.
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11. Force Majeure
We are not liable for failure to perform our obligations due to events outside our reasonable control, including natural disasters, strikes, pandemics, or supply chain disruptions.
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12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the UK courts.
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13. Contact Us
If you have any questions about these terms, please contact us at:
Email: support@aiceexpress.co.uk
Address:
3rd Floor,
86-90 Paul Street
London
United Kingdom
EC2A 4NE
United Kingdom
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Privacy & Safety
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AICE EXPRESS LTD – PRIVACY POLICY
Effective Date: 24/04/2025
Registered in England and Wales | Company No: 16407311
This Privacy Policy explains how Aice Express Ltd (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you visit or make a purchase from www.aiceexpress.co.uk (“the Site”).
We are committed to protecting your privacy and handling your information in a secure, fair, and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR).
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1. Who We Are
Aice Express Ltd
Registered Office: 3rd Floor, 86-90 Paul Street, London, United Kingdom, EC2A 4NE
Email: support@aiceexpress.co.uk
Website: www.aiceexpress.co.uk
We are the data controller of your personal data.
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2. What Information We Collect
We may collect the following types of information:
• Personal Identification Information: Full name, billing/shipping address, email address, phone number.
• Payment Information: Card details (via secure payment processors – we do not store card details).
• Order Details: Products ordered, order history.
• Technical Data: IP address, browser type, device data, and usage statistics.
• Marketing Preferences: Opt-in status for newsletters or promotional materials.
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3. How We Collect Your Data
We collect data in the following ways:
• When you place an order on our website.
• When you sign up for newsletters or create an account.
• When you contact us via email or customer service forms.
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4. Why We Collect Your Data
We use your data to:
• Process and deliver your orders.
• Communicate with you regarding your purchase or inquiries.
• Improve our website, services, and user experience.
• Send marketing emails (only if you opt-in).
• Comply with legal and financial obligations.
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5. Sharing Your Data
We only share your personal data with:
• Trusted third-party service providers (e.g. payment processors, shipping partners).
• Regulatory or legal authorities, if required to do so by law.
We do not sell, rent, or trade your personal data.
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6. How We Store Your Data
Your data is stored securely using encryption and access control.
• We retain order records for up to 6 years for tax and accounting purposes.
• You may request deletion of your data (subject to legal obligations) at any time.
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7. Your Rights Under UK GDPR
You have the right to:
• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request erasure of your data (“right to be forgotten”).
• Restrict or object to data processing in certain circumstances.
• Withdraw consent for marketing at any time.
• File a complaint with the ICO (Information Commissioner’s Office) if you believe your data rights are violated.
To exercise any of these rights, email us at support@aiceexpress.co.uk.
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9. Marketing
You’ll only receive promotional emails if you have explicitly opted in. You can unsubscribe at any time by clicking the “Unsubscribe” link in any marketing email.
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10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page and, where appropriate, notified by email.
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Contact Us
For questions about this policy or your data, contact:
Aice Express Ltd
Registered Office: 3rd Floor, 86-90 Paul Street, London, United Kingdom, EC2A 4NE
Email: support@aiceexpress.co.uk
Website: www.aiceexpress.co.uk
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Payment Methods
- Secure Credit / Debit Card Transactions
- Easy and Reliable PAYPAL Payments
- Convenient Offline Payment Options